Refund Policy

Understanding our booking and cancellation terms

HomeRefund Policy

Cancellation & Refund Policy

At Apricus Hotels and Resorts Private Limited, we understand that plans can change. Our refund policy is designed to be fair and transparent while maintaining our operational efficiency.

Standard Bookings

Cancellation Timeline

More than 72 hours before check-in: Full refund minus processing fees
48-72 hours before check-in: 75% refund
24-48 hours before check-in: 50% refund
Less than 24 hours before check-in: No refund
No-show: No refund

Special Season Bookings

During peak seasons (December 20 - January 10, and other designated periods):

More than 7 days before check-in: 75% refund
3-7 days before check-in: 50% refund
Less than 3 days before check-in: No refund

Payment Processing

All payments are processed through Razorpay. Refunds will be processed:

Within 5-7 business days for domestic payments
Within 7-14 business days for international payments
To the original payment method used for booking

Processing Fees

A processing fee of 2% of the booking amount applies to all refunds to cover payment gateway charges.

Force Majeure

In cases of natural disasters, government restrictions, or other circumstances beyond our control, we will offer:

Full refund, or
Booking modification to alternative dates
Credit for future stay valid for 12 months

Early Departure

No refunds will be provided for early departure or unused nights of confirmed bookings.

How to Request a Refund

To request a refund:

Log into your account on our website
Navigate to your booking
Click on the "Cancel Booking" button
Follow the prompts to complete the cancellation

Contact Us

For any queries regarding refunds, please contact:
Email: crs@apricushotels.com
Phone: +91 8956593946

Last updated: June 21, 2024